Australia Warranty & Support

Temperzone aims to deliver exceptional after-sales service with a highly-skilled support team comprising of dedicated technical support personnel focused on assisting you with technical advice, warranty, spare parts and on-site start-up assistance. With Temperzone products continually evolving to provide higher levels of efficiency, control and protection, we want our customers to know that Temperzone will be there right alongside them for the entire product life cycle. This personal service extends across both Temperzone and Hitachi brands. In addition, all Temperzone and Hitachi products sold and installed within Australia are backed by a comprehensive warranty, with the warranty period varying based on the model and application type. 

How to Submit a Warranty Claim


Click Here to make an online warranty claim or check the status of an existing claim through the Temperzone Australia warranty portal. 

Returns Policy

In order for temperzone to provide good customer service for returned goods and any associated credits it is essential we obtain all the relevant information from you the customer.

All items returned must be accompanied by a Return Material Authorisation (RMA) Form
 

Returns

Finished Goods Returns must made within 14 days and Spares Returns must be made within 30 days from the date of sale. All goods must be accompanied by a Return Material Authorisation (RMA) form:

  1. Contact your temperzone Account Manager or Customer Services to discuss your return before sending the item back.

  2. Temperzone will send you a copy of the RMA form.

  3. Return the goods with the RMA form.
     

Items wrongly ordered, or no longer required

Temperzone reserves the right to charge a restocking fee:

  • for Finished Goods, normally, 10% of the invoice value,

  • for Spare Parts, normally, 20% of the invoice value.

 All goods must be returned in resaleable condition.
 

Items wrongly supplied

Temperzone reserves the right to decline a full credit if no written, faxed or emailed order was received from the customer clearly defining the item ordered.

Contacting the Warranty Team

National Customer Care Centre
Warranty and Technical Support (8:00am ~ 4:30pm) Mon~Fri

Phone: 1800 211 800
Email Technical Support: autechnicalsupport@temperzone.com
Email Warranty: auwarrantyservice@temperzone.com
Email Spare Parts: spares@temperzone.com.au

Please ensure you have the following details available when contacting us:

  • Model & Serial Number of your air conditioning equipment

  • Date of Initial Purchase

  • Your Invoice Number