Temperzone aims to deliver exceptional after sales service, with a highly-skilled support team comprising of dedicated technical support personnel focused on assisting you with technical advice, warranty, spare parts and on-site start-up assistance. With Temperzone products continually evolving to provide higher levels of efficiency, control and protection, we want our customers to have the comfort of knowledge that Temperzone will be there right along-side them for the entire product life cycle. This personal service extends across both Temperzone and Hitachi brands. All Temperzone and Hitachi products sold and installed within New Zealand are backed by a comprehensive warranty, with the warranty period varying based on the model and application type.
Click Here to make an online warranty claim through the Temperzone New Zealand warranty portal. Should you require support for diagnosis, please contact our Technical Support team on 0800 899 277.
National Customer Care Centre
Warranty and Technical Support (8:00am ~ 4:30pm) Mon~Fri
Phone: 0800 899 277
Website: support.temperzone.com
Please ensure you have the following details available when contacting us:
Model & Serial Number of your air conditioning equipment
Date of Initial Purchase
Your Invoice Number
Returns must made within 30 days and must be accompanied by a Return Material Aurthorisation (RMA) form:
1. Contact your temperzone Account Manager or Customer Services to discus your return before sending the item back.
2. Temperzone will send you a copy of the RMA form.
3. Return the goods with the RMA form.
Temperzone reserves the right to charge a restocking fee, normally 10% of the invoice value, with a minimum charge of $10.00 for items less than $100.00 value. Goods must be returned in resaleable condition.
Temperzone reserves the right to decline a full credit if no written, faxed or emailed order was recieved from the customer clearly defining the item ordered.
Items for repair must be accompanied by an instruction as to what work is requested to be carried out and should be accompanied by a purchase order.