Temperzone aims to deliver exceptional after sales service, with a highly-skilled support team comprising of dedicated technical support personnel focused on assisting you with technical advice, warranty, spare parts and on-site start-up assistance. With Temperzone products continually evolving to provide higher levels of efficiency, control and protection, we want our customers to have the comfort of knowledge that Temperzone will be there right along-side them for the entire product life cycle. This personal service extends across both Temperzone and Hitachi brands. All Temperzone and Hitachi products sold and installed within New Zealand are backed by a comprehensive warranty, with the warranty period varying based on the model and application type.
This growing department is dedicated to providing the best in industry service for customers in Australia & New Zealand. Armed with in-depth product knowledge and the best tools and equipment, this mobile team is available to provide personalised service across both Hitachi & Temperzone brands.
Start-up Assistance is a service available for Australian customers where we provide assistance with start up commissioning for all products across both Temperzone and Hitachi brands. This is available in all major capital cities and selected regional areas. Whilst on-site, our Start-Up Assistance Team can assist in highlighting the products' advanced features and help customers achieve optimal levels of performance, data and control.
With training facilities located in Auckland, Sydney and Melbourne, customers can benefit from a wide range of hands-on interactive training sessions covering everything from installation, service and maintenance. Off-site training is also a service offered for those situated in regional or metropolitan areas. Courses are certified by modules and training can be tailored to suit individual requirements.
Please Note: A Case Number registers your claim. It does not represent automatic liability by Temperzone Ltd. Fault finding and diagnosis by temperzone is a GUIDE ONLY as fault detail provided may be incomplete. Responsibility for diagnosis remains with the Service Company