At Temperzone we stand by our products. We know innovation means to continuously improve product features and performance. We provide complete warranty service for added peace of mind regardless if you have a large commercial project or a high wall system in a house. We have a vast network of warranty service staff and agents around Australia and New Zealand. 

Temperzone warranty



 


This growing department is dedicated to providing the best in industry service for customers in New Zealand and Australia.

Armed with in-depth product knowledge and the best tools and equipment, this mobile team is available to provide personalised service across both Hitachi & Temperzone brands.

Highly trained in the latest products, our Service Technicians are well-versed in assisting to get the best out of the products advanced features.
Use the online warranty platform to lodge warranty requests on check a warranty request status. Australia customers only 
Online warranty claim system (Australia only)Online warranty claim system

Temperzone Australia Warranty

 
 

This warranty is applicable to temperzone products purchased and installed in Australia, and is effective 1 January 2012.

The Warranty Applies to:

Temperzone product range Warranty term Notes
OSA/ISD/ISDL/CISD/ISU <28kW 5 years parts and labour Installer must have ARC licence
OSA/ISD/CISD > 28kW 2 years parts and labour Installer must have ARC licence
OPA 2 years parts and labour Installer must have ARC licence
HWP/CWP 1 year parts and labour Installer must have ARC licence
IJD/IMD/IMDL 2 years parts and labour Installer must have ARC licence
Custom (made to order) 1 year parts and labour Installer must have ARC licence
Spare parts 1 year parts only Installer must have ARC licence

Terms of the Temperzone Warranty:

What It Covers
If any defect in your temperzone air conditioning system is caused by FAULTY MATERIAL or WORKMANSHIP within the warranty period, starting from the date of original purchase,it will be rectified without cost for both labour and material by the Temperzone Service Centre.

What Isn’t Covered by the Warranty?
1. Failure to start due to voltage conditions, blown fuses or other damage caused by inadequate or interrupted electricity supply.
2. Damage caused by accident, misapplication, abuse, alteration, tampering or servicing by anyone other than an authorized person.
3. Damage resulting from incorrect installation, commissioning or use other than in accordance with the operating instructions issued by Temperzone.
4. Damage caused by using the air conditioning unit in a corrosive atmosphere or by filter neglect.
5. Replacement of any worn drive belts if applicable.
6. Costs incurred for annual services.
7. The original service call costs in identifying a warranty claim.
8. Freight and travel charges for work performed or parts supplied outside the area normally service by Temperzone service personnel.
9. Field wiring, refrigerant pipe run between units, the condensation drainpipe or other accessories.
10. Consequential damage.

The Warranty Does Not Apply If:
1. Any appliance plate is altered or removed.
2. Temperzone Australia Pty Ltd has not been notified within 48 hours of any fault occurring which may require warranty work.
3. Any unauthorized modification has been made to the equipment or any part has been substituted or replaced with non-original items.
4. Regular service has not been carried out by an appropriate ARC licenced Installer.
5. The unit is used other than for the heating and cooling of air for human comfort - unless approved by Temperzone.
6. The system is installed in a mobile application (e.g. caravan, boat, crane).

How to Make a Claim on this Warranty:
Click here to make an on-line claim (or check its status)

When you contact us…
Please ensure you let the Service Centre know the model and serial number of your equipment, plus the date of original purchase and invoice number.
Download: warranty document

HITACHI Warranty

This warranty is applicable to Hitachi air conditioning products distributed by Temperzone and purchased and installed in Australia, and is effective 1 January 2012.

The Warranty Applies to:

Hitachi product range Warranty term Notes
Inverter ducted and cassette 5 years parts and labour Installer must have ARC licence
RAC (high wall split systems) 5 years parts and labour Installer must have ARC licence
Multi split systems 5 years parts and labour Installer must have ARC licence
VRF 1 year parts and labour Installer must have ARC licence
Chillers 1 year parts and labour Installer must have ARC licence
Spare parts 1 year parts only Installer must have ARC licence

Terms of the Hitachi Warranty:

What It Covers
If any defect in your Hitachi air conditioning system distributed by Temperzone Australia is caused by FAULTY MATERIAL or WORKMANSHIP within the warranty period, starting from the date of original purchase, it will be rectified without cost for both labour and material by the Temperzone Service Centre.

What Isn’t Covered by the Warranty?
1. Failure to start due to voltage conditions, blown fuses or other damage caused by inadequate or interrupted electricity supply.
2. Damage caused by accident, misapplication, abuse, alteration, tampering or servicing by anyone other than an authorized person.
3. Damage resulting from incorrect installation, commissioning or use other than in accordance with the operating instructions issued by temperzone.
4. Damage caused by using the air conditioning unit in a corrosive atmosphere or by filter neglect.
5. Replacement of any worn drive belts if applicable.
6. Costs incurred for annual services.
7. The original service call costs in identifying a warranty claim.
8. Freight and travel charges for work performed or parts supplied outside the area normally service by temperzone service personnel.
9. Field wiring, refrigerant pipe run between units, the condensation drainpipe or other accessories.
10. Consequential damage.

The Warranty Does Not Apply If:
1. Any appliance plate is altered or removed.
2. Temperzone Australia Pty Ltd has not been notified within 48 hours of any fault occurring which may require warranty work.
3. Any unauthorized modification has been made to the equipment or any part has been substituted or replaced with non-original items.
4. Regular service has not been carried out by an appropriate ARC licenced Installer.
5. The unit is used other than for the heating and cooling of air for human comfort - unless approved by Temperzone.
6. The system is installed in a mobile application (e.g. caravan, boat, crane).

How to Make a Claim on this Warranty:  
Click here to make an on-line claim (or check its status).

When you contact us… 

Please ensure you let the Service Centre know the model and serial number of your equipment, plus the date of original purchase and invoice number.
Download: Temperzone Warranty A5 pdf

 

Temperzone New Zealand Warranty

 
 


Temperzone products are covered by one of two different Warranties:
1. 12 Months Standard Warranty - Parts & Labour (NB Labour included from 1 July 2011)
 -  on air conditioning systems; terms and conditions
  - other products subject to General Conditions of Sale
2. 5 Year Warranty - Parts & Labour
 - available to customers with 'Temperzone Approved Installer' status
 - introduced November 2004
 - coverage increased from 'Up to 22kW' to "Up to 28kW" effective 1 July 2011
 - terms & conditions
 - reasons to become a 'Temperzone Approved Installer'

3. Spare Parts Warranty - 12 Months, Parts only - as per General Conditions of Sale 12a

HITACHI products are covered by a separate warranty.

(Please Note: Units that were not purchased through Temperzone may be eligible for a 12 months Parts Only warranty).

How to Make A Warranty Claim

1. Visit the site to diagnose the problem and to get the Serial No, Model No and 
    Installation date of the faulty unit. Before you do any work on the faulty unit, complete step 2.
2. Request allocation of a Temperzone Case Number by phoning 
    Temperzone Customer Service at '0800-899 277 (0800-TZWARRANTY)'.
3. Customer Service will discuss the problem and possible causes with you. 
    Once they have checked the validity of the claim and the unit is within warranty they 
    will issue a Case No.
4. Once you have a Case No. place a Purchase Order for the replacement parts ensuring you 
    reference the Case No. 
5. Replacement parts will be invoiced at zero cost. However, Temperzone will invoice at full cost if:
a) the Case No. has not been obtained prior to sending the Purchase Order,
b) the Case No. is not referenced in the Purchase Order.
6. Retain any faulty items. Temperzone may ask for them to be returned for analysis.
7. Once the unit is repaired submit a Claim Invoice along with a temperzone Warranty Service Report
    referencing the Case No., for labour, mileage and any other items used.
    Note: For labour limits, download here.
    Temperzone does not accept mark-ups on consumables supplied under warranty, eg refrigerant.
8. Once your Claim Invoice has been accepted and paid the faulty items may be disposed of. 
9. Temperzone Ltd retains the right to:
a) Repair or replace the units themselves or use an agent to do so.
b) Invoice the replacement part at full cost if considered necessary.
c) Re-invoice the initial replacement at full cost if the item returned as faulty is not defective.
PLEASE NOTE: A Case Number registers your claim. It does not represent automatic liability by Temperzone Ltd. Fault finding and diagnosis by temperzone is a GUIDE ONLY as fault detail provided may be incomplete. Responsibility for diagnosis remains with the Service Company


Returns Policy