After Sales Customer Care

Temperzone aims to deliver exceptional after sales service, with a highly-skilled support team comprising of dedicated technical support
personnel focused on assisting you with technical advice, warranty, spare parts and on-site start-up assistance.

With Temperzone products continually evolving to provide higher levels of efficiency, control and protection, we want our customers to have the comfort of knowledge that Temperzone will be there right along-side them for the entire product life cycle.

This personal service extends across New Zealand, Australia and South East Asia, our support spans across both Temperzone and
Hitachi brands.

All Temperzone and Hitachi products sold and installed within Australia and New Zealand are backed by a comprehensive warranty, with the warranty period varying based on the model and application type.

For Australian customers, we have a online based claim system for lodging and checking the status of your warranty claim.

Warranty terms and online claim form

Spare Parts

Temperzone supplies and delivers spare parts throughout Australasia, with overnight delivery services available for Metropolitan areas.

Our Spare Parts team consists of highly experienced staff who can assist you with drawings and even parts for Temperzone equipment up to 30 years old!

We pride ourselves in having spare parts in stock for all models to minimise downtime and ensure your customers get back to the perfect environment as quickly as possible.

Dedicated Service Team

Australia Only
This growing department is dedicated to providing the best in industry service for customers in New Zealand and Australia.

Armed with in-depth product knowledge and the best tools and equipment, this mobile team is available to provide personalised service across both Hitachi & Temperzone brands.

Highly trained in the latest products, our Service Technicians are well-versed in assisting to get the best out of the products advanced features.

Start Up Assistance

Start-up Assistance is a service available for Australian customers where we provide assistance with start up commissioning for all products across both Temperzone and Hitachi brands. This is available in all major capital cities and selected regional areas. Whilst on-site, our Start-Up Assistance team can assist in highlighting the products advanced features and help our customers achieve optimal levels of performance, data and control.

Training

With training facilities located in Auckland, Sydney and Melbourne, customers can benefit from a wide range of hands-on interactive training sessions covering everything from installation, service and maintenance.

It is also a great opportunity to learn about the products most innovative technologies and how they can be best applied to individual applications.

Off-site training is also a service offered for those situated in regional or metropolitan areas. Courses are certified by modules and tailored training can be tailored to suit individual requirements.

Warranty Agents

Temperzone has a vast network of warranty agents throughout New Zealand, Australia and SE Asia.

Temperzone Customer Care is designed to deliver the highest level of support and accessibility to all our customers. This program provides factory trained technicians with the ability to resolve issues on-site, significantly reducing guesswork from commissioning.

With Temperzone products continually evolving to provide higher levels of efficiency, control and protection we want our customers to have the comfort of knowledge that Temperzone will be there right along-side them for the entire product life cycle. Temperzone offers a wide range of training courses in application, service and commissioning.

Prompt Delivery

Time is money on-site. Temperzone have a vast network of warehouses and distribution networks to ensure quick and accurate delivery. Utilising software solutions such as SmartFreight, you'll be notified via SMS and email when your unit has been dispatched to assure alignment with on-site resources.

Temperzone stock a large amount of inventory of its well recognised products to ensure we are able to cater to not only new projects, but urgent replacements.

Data Apps and Service Tools

The Temperzone Access app has been developed with simple access to information in mind, allowing you to browse by product range and view technical specs - giving you access to detailed information, wherever you are.

Create personalised projects and add product information for efficient & effective project management. Search temperzone Access via the App store or Google Play to download today.

WiFi Service Utility (WSU) is a portable control interface that plugs directly into most Temperzone units. It allows you to monitor a wide range of operational parameters, view fault logs and even take control of the unit. It has its own WiFi network built-in and control and diagnostics can be operated remotely using a digital device such as smartphone, tablet or PC.

Quick Links

Business Info

New Zealand Head Office

Ph: 0800 692 472

Australian Head Office

Ph: +61 2 8822 5700

Singapore Office

Ph: +65 6733 4292

Please visit the Contact Us page
for a complete list of branches and distributors