Warranty Information for Temperzone & Hitachi Products

 
 

Temperzone aims to deliver exceptional after sales service, with a highly-skilled support team comprising of dedicated technical support 
personnel focused on assisting you with technical advice, warranty, spare parts and on-site start-up assistance. Our nation-wide network of service technicians and warranty agents are ready to assist in all major cities and regional areas of Australia & New Zealand.
 

Quick navigation to: Warranty Info for Australia | Warranty Info for New Zealand

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Australia Warranty  

 

Product Warranty Documentation:

Download: Warranty Terms & Conditions for Temperzone Australia
Download: Warranty Terms & Conditions for Hitachi Cooling & Heating Australia
 

 

Contacting the Warranty Team:

Get in touch with the Warranty department by phone: 1800 211 800 or email: auwarrantyservice@temperzone.com
Please ensure you have the following details available when contacting us:

  • Model & Serial Number of your air conditioning equipment
  • Date of Initial Purchase
  • Your Invoice Number


How to Submit a Warranty Claim:

Click Here to make an online warranty claim or check the status of an existing warranty claim through the Temperzone Australia warranty portal.



 





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New Zealand Warranty 


Temperzone products are covered by one of two different Warranties:

  1. 12 Months Standard Warranty - Parts & Labour (NB Labour included from 1 July 2011)
  2.  5 Year Warranty - Parts & Labour
  3. Spare Parts Warranty - 12 Months, Parts only - as per General Conditions of Sale 12a

 

Hitachi products are covered by a separate warranty.

(Please Note: Units that were not purchased through Temperzone may be eligible for a 12 months Parts Only warranty).

 

How to Make A Warranty Claim

 
  1. Visit the site to diagnose the problem and to get the Serial No, Model No and Installation date of the faulty unit. Before you do any work on the faulty unit, complete step 2.
  2. Request allocation of a Temperzone Case Number by phoning  Temperzone Customer Service at 0800 899 277 (0800-TZWARRANTY)'
  3. Customer Service will discuss the problem and possible causes with you
  4. A Case Number will be issued to you once they have checked the validity of the claim and that the unit is within the warranty period.
  5. Once the Case Number has been confirmed, you can place a Purchase Order for the replacement parts, including a reference to the Case Number.
  6. Replacement parts will be invoiced to you at zero cost. However, Temperzone will invoice at full cost if: a) the Case No. has not been obtained prior to sending the Purchase Order and b) the Case No. is not referenced in the Purchase Order.
  7. Retain any faulty items. Temperzone may ask for them to be returned for analysis.
  8. Once the unit is repaired submit a Claim Invoice along with a temperzone Warranty Service Report referencing the Case No., for labour, mileage and any other items used. [Note: For labour limits, download here.] Temperzone does not accept mark-ups on consumables supplied under warranty, eg refrigerant.
  9. Once your Claim Invoice has been accepted and paid the faulty items may be disposed of. 
  10. Temperzone Ltd retains the right to:
  • a) Repair or replace the units themselves or use an agent to do so.
  • b) Invoice the replacement part at full cost if considered necessary.
  • c) Re-invoice the initial replacement at full cost if the item returned as faulty is not defective.

Please Note: A Case Number registers your claim. It does not represent automatic liability by Temperzone Ltd. Fault finding and diagnosis by temperzone is a GUIDE ONLY as fault detail provided may be incomplete. Responsibility for diagnosis remains with the Service Company


Returns Policy